Novotel Almaty City Center

SHAIRI

family_with_children

10

excellent

Reviewed from

Mohammed

couple

1.0

I am writing to report an issue with a car booking I made through your platform. I was informed that the total cost of the car service was 9,000 Kazakhstani Tenge, and this amount was taken from me. However, when I got into the car, the driver told me that he was only paid 4,000 Tenge. When the driver contacted your company, he was told that this is “business.” Later, when I contacted you myself, I was informed that you had already paid the driver more and that the money was given to him in full. This information is very confusing and contradictory. I would like a clear explanation of: • Why I was charged 9,000 Tenge • Why the driver says he only received 4,000 Tenge • Where the remaining amount went I believe this situation is unfair and unprofessional, and I would like this issue to be investigated. I am requesting a proper explanation and a refund if I was overcharged. Thank you for your attention to this matter. I look forward to your response.

Reviewed from

ONUR

Solo traveller

4.0

Probably will not come back ((

Reviewed from

Jan

Solo traveller

7.0

Perfect location, the hotel standard is decent. Very reasonable pricing.

Reviewed from

Martin

Solo traveller

9.0

Location is the winning feature of this hotel.

Reviewed from